Terms of Service

Comprehensive overview of our service terms and conditions

Last updated: 2/25/2025

These Terms of Service govern your use of Datomni's services, products, and educational offerings. By using our services or purchasing our products, you agree to these terms. Please read them carefully.

Overview & Definitions

About Us

  • Datomni ("we", "us", "our") is a leading provider of data analytics solutions, specializing in the delivery of advanced tools and services designed to empower businesses with data-driven insights.
  • Contact Information: org@datomni.com
  • Primary Business: Our core offerings include data analytics implementation, consulting, and education, aimed at helping clients optimize their data usage for strategic decision-making.

Key Terms

  • Client: Any individual or entity that purchases, accesses, or uses our services, products, or educational offerings
  • Services: Implementation, consulting, and educational services designed to meet client needs
  • Products: Software tools and platforms built to facilitate data analysis and decision-making
  • Content: Educational materials, blog posts, guides, and documentation
  • Platform: Our website and associated delivery systems
  • Course: Structured educational program with defined curriculum, duration, and learning objectives
  • Course Participant: Individual enrolled in and granted access to course materials
  • Meetup: Live educational or networking event, either virtual or in-person
  • Meetup Attendee: Individual registered for and participating in a meetup event
  • Waitlist: Non-binding expression of interest in future course enrollments or meetup registrations
  • Registration: Confirmed and paid enrollment in a course or meetup event
  • Course Materials: All content, resources, and tools provided as part of a course
  • Event Materials: Content and resources shared during or after a meetup

Educational Services

Course Terms and Conditions

  • Waitlist registration is non-binding and does not guarantee a spot in the course.
  • Full payment is required to confirm a spot upon registration.
  • Access to course materials is granted for the duration of the course, and lifetime updates are included.
  • We offer a 30-day money-back guarantee if the course fails to meet expectations.
  • Course materials are for personal use only and cannot be shared or distributed without express permission.

Meetup and Event Terms and Conditions

  • Waitlist signup for meetups and events is non-binding and does not guarantee attendance.
  • Registration confirms attendance, subject to availability.
  • Failure to attend a meetup or event without prior notice may affect eligibility for future registrations.
  • Event materials are provided as-is, without warranties regarding accuracy or completeness.
  • Recording and distribution of event content are subject to restrictions and may require prior approval.

Implementation Services

Service Delivery

  • Project timelines and specific terms are outlined in the project delivery template available on the service page.
  • Timely payment and adherence to project milestones are essential for service delivery.
  • Datomni reserves the right to adjust timelines due to unforeseen circumstances or changes in scope, with notification and mutual agreement on the updated schedule.

Custom Services

  • Custom quotes are provided based on the scope and requirements of the project.
  • A Statement of Work (SOW) will define project deliverables, timelines, and payment terms.
  • Changes in scope may affect project timelines and costs, and will be addressed via a formal change order process.
  • Intellectual property rights are transferred to the client upon full payment and project completion.
  • Maintenance and support terms are outlined individually in the SOW.

Product Terms and Conditions

Software Products and Services

  • Trial periods, where applicable, are clearly outlined on the product page.
  • Subscription terms, including duration, renewal, and cancellation, are specified for each product.
  • Usage limitations (e.g., number of users, data storage, bandwidth) are based on the selected plan.
  • Technical support availability, response times, and scope are detailed for each plan.
  • Planned maintenance schedules, including downtime, will be communicated on the product page.

Licensing and Intellectual Property

  • A non-exclusive, non-transferable license is granted for the use of software products and services.
  • Usage restrictions, including resale and redistribution, are specified on the product page.
  • Reverse engineering, decompilation, or disassembly of software is prohibited.
  • Subscription cancellations, including notice periods and refund policies, are outlined on the product page.
  • Data retention policies, including storage duration and security measures, are outlined for each product.

Payment Terms and Refund Policy

Billing and Payment Methods

  • All prices are quoted in US Dollars (USD), unless specified otherwise.
  • We accept various payment methods, including credit cards and wire transfers, as outlined on the respective product or service page.
  • Service payments are milestone-based, as outlined on the service page delivery template.
  • Subscription-based products are billed according to terms specified on the product page.
  • Late payments will incur penalties as agreed upon in the product or service page, or in a custom service agreement.

Refund Policy

  • Courses: A 30-day money-back guarantee is available for all courses.
  • Services: Refunds for services are subject to the terms outlined in the milestone agreement.
  • Products: Refund policies are specified on the product page.
  • Refund processing time: 5-10 business days.
  • Refunds are issued via the original payment method.

Intellectual Property

Ownership

  • All course materials are the exclusive property of Datomni.
  • Custom implementations become the property of the client upon full payment.
  • All blog content is protected by copyright law.
  • Open-source components are used according to their respective licenses.
  • Usage limitations are governed by the terms and conditions of the respective product, service, or custom agreement.

Usage Rights

  • Course materials are for personal use only and may not be shared or redistributed without permission.
  • Proper attribution is required for any use of course materials.
  • Licensing restrictions apply as specified on the respective product or service page.
  • Modification of course materials is prohibited without prior written consent.

Service Level Agreement

Support Hours and Response Times

  • Standard Support: Monday to Friday, 9:00 AM to 5:00 PM CET.
  • Emergency Support: Available 24/7 for Enterprise plans, as specified on the product page or custom service agreement.
  • Response Time Commitments: As outlined in the product or service page or custom agreement.
  • Issue Prioritization: Based on severity, as detailed in the product or service page or custom agreement.
  • Escalation Procedures: In place to resolve critical issues promptly, as described in the custom service agreement.

Service Availability and Maintenance

  • Uptime Guarantee: 99.9% for all products and services.
  • Scheduled Maintenance: Maintenance windows will be communicated in advance.
  • Force Majeure: Exclusions for circumstances beyond control, as outlined in service agreements.
  • Downtime Compensation: Provided if uptime falls below the guaranteed threshold.
  • Service Monitoring: Continuous monitoring ensures optimal performance.

Liability & Warranties

Limitations of Liability

  • All services are provided "as is" without warranties of any kind.
  • We do not guarantee specific results from the use of our services.
  • Liability is limited to the amount paid by the client for the services, excluding any indirect, incidental, or punitive damages.
  • Neither party is liable for failure to perform due to circumstances beyond control (force majeure).
  • Third-party service disclaimers apply where third-party services are involved.

Indemnification Obligations

  • Clients agree to indemnify Datomni against any claims, damages, or liabilities arising from their use of our services.
  • We agree to indemnify clients for any breaches of our obligations under these terms.
  • Both parties agree to notify each other promptly of any claims or legal actions.
  • Cooperation in the defense of claims is required by both parties.
  • Settlements require mutual consent from both parties.

Communication & Notices

Official Communications

  • Primary communication is via email to the registered address.
  • Notices are deemed received within 24 hours of sending to the correct address.
  • Emergency notifications are sent through the dashboard and email.
  • Clients are responsible for maintaining up-to-date contact information.
  • All communications will be conducted in English, unless otherwise agreed.

Contact Information

  • For general inquiries, contact us at support@datomni.com.
  • For service-specific inquiries, please use the contact form provided on the service page.
  • For legal notices or concerns, email legal@datomni.com.
  • We also offer phone support during business hours the phone number listed in the contact page.
  • Official correspondence can be sent to our office at address listed in the contact page.

Changes & Updates

Amendments to the Privacy Policy

  • We reserve the right to update this policy at any time. Any changes will be posted on our website.
  • All updates will be communicated to registered users via email.
  • Changes are effective upon posting unless otherwise specified.
  • We encourage users to review the policy regularly for updates.
  • By continuing to use our services, you consent to the updated terms.

Compliance with Laws

  • We comply with applicable data protection laws, including GDPR and CCPA.
  • Data retention policies are designed to comply with legal obligations.
  • Client rights to access, delete, or correct their data are respected as per the laws.
  • We maintain data security measures in accordance with industry best practices.
  • In case of a data breach, clients will be notified as required by law.

Terms Updates

We reserve the right to modify these terms at any time. Significant changes will be communicated directly to active customers and subscribers. Continue to check this page for the latest version.