Real-time Private Customer Data Platform with Full Control and No Vendor Lock-in
Home Improvement

Real-time Private Customer Data Platform with Full Control and No Vendor Lock-in

Built a composable customer data infrastructure using Snowplow and Omni tools on client's AWS. Combined strategy, collection, processing, activation, and warehousing layers into a unified private CDP solution.

Challenge

Client needed a private customer data infrastructure to unify data from multiple sources. Key challenges included real-time identity resolution across web, CRM, and CallRail touchpoints while maintaining data ownership.

Multiple data source integration
Real-time identity resolution needs
Cross-channel customer tracking
Data ownership requirements
Cost-effective scalability needs

Solution

Implemented composable CDP using Snowplow Analytics on client's AWS infrastructure. Deployed Omni tracking libraries for comprehensive event capture and real-time processing.

Key Components

Snowplow on private cloud
Omni npm/PHP tracking
Real-time identity resolution
Server-side processing
Multi-channel activation

Implementation

Deployed AWS infrastructure
Integrated CallRail events
Implemented identity resolution
Connected Customer.io & Mixpanel
Enabled real-time processing

Results

CDP costs under $100/month
Real-time identity resolution
Complete data ownership
Multi-channel activation ready
Scalable infrastructure

Business Impact

Achieved enterprise CDP capabilities at fraction of typical costs. Enabled real-time customer insights across all channels while maintaining full data ownership.

Technical Outcome

Built scalable CDP infrastructure combining Snowplow, identity resolution, and activation tools. All systems run on client's cloud with real-time processing capabilities.

About Client

Leading Home Improvement Brand

Home ImprovementUS

America's largest one-day doors and closets installation company, operating in 75+ locations across North America. Revolutionized the home improvement industry with their innovative one-day installation model and proprietary door manufacturing technology.

Business Impact

Real-time CDP Running for Under $100/Month
Cost Efficiency
Private CDP Infrastructure
Data Control

Scope

StrategyCapture & IdentityProcessingActivationAutomation

Technologies

SnowplowAWSCustomer.ioMixpanelGA4GTM ServerOmni AnalyticsOmni IdentityOmni Activation